About 使い方サポート
使い方サポート helps customers receive tailored information and use practical tools to resolve device issues. The app is available only to customers with an au contract or UQ mobile contract who have an au ID.
Main features include: 1. AI-curated information delivery that surfaces content relevant to user preferences. 2. Inquiry and reservation functions to request support by phone or chat. 3. Smartphone diagnostic tools, including cache clearing to help improve device performance. 4. Network speed test to measure connection performance and receive suggestions for improvement. 5. Operation guidance for apps and connected devices such as TVs and audio equipment. 6. Initial setup support and data transfer assistance when purchasing a new smartphone or tablet.
Information is selected to match user interests and presented in a clear, easy-to-understand format. The inquiry function lets users schedule support calls or chat with representatives for personalized help.
The diagnostic and maintenance tools provide step-by-step guidance to identify common issues and apply practical solutions. Network speed testing helps users understand their connection and find ways to improve it.
Whether setting up a new device or troubleshooting an existing one, 使い方サポート provides comprehensive guidance to help users get the most from their smartphones and connected devices.
