Introducing IT HelpDesk - ServiceDesk Plus: the ultimate IT helpdesk app for your Android device. With just a few taps, you can log in, manage, and close your helpdesk tickets, all while on the go. Record important information about each ticket, such as subject, description, attachments, resolutions, tasks, worklogs, and notes. Stay connected and available for your end users anytime, with the ability to quickly log in tickets from the mobile app and have live conversations with them. Choose what you want to see with custom views and keep track of SLA statuses. Get started today by signing up for an account and downloading the app! And don't forget, you can even try out the demo before signing up. Start experiencing a world-class helpdesk with it.
Features of IT HelpDesk - ServiceDesk Plus:
- Accessible on Android mobile devices: ServiceDesk Plus is now available on your Android mobile devices, making it easy to access your IT helpdesk application anywhere, anytime.
- Manage and Close Help Desk Tickets: With this app, you can log in, manage, and close your help desk tickets, allowing you to stay on top of your IT tasks even when you're on the go.
- Convenient Ticket Details: Get a bird's eye view of all the details of your ticket in a single pane, saving you time and effort in navigating through multiple screens.
- End User Interaction: You can have live conversations with end users and respond to their queries directly from within the ticket, providing quick and efficient support.
- Customizable Views: Create custom views for convenience and easily switch between different ticket categories, such as all tickets, unassigned tickets, or SLA violated tickets.
- SLA Status Flags: Keep track of your response and resolution SLAs with the SLA status flags, ensuring that you meet your service level agreements with your end users.
In conclusion, IT HelpDesk - ServiceDesk Plus is a highly convenient and efficient IT helpdesk app for Android mobile devices. With features like ticket management, convenient ticket details, end user interaction, customizable views, and SLA status flags, this app provides a world-class experience for IT professionals. Sign up for an account, download the app, and start enjoying the benefits of having your help desk at your fingertips. Don't forget, you can even try a demo of the app before signing up!
