Tend is a medical app that connects you with a GP for online or in‑person care, lets you book the next available appointment nationwide, and helps you manage prescriptions, test results and ongoing treatment from your phone. With Tend you can request same‑day consultations, choose video or face‑to‑face visits where available, securely message your care team between appointments and keep a personal record of notes and results in one place. The app is designed to reduce phone wait times, streamline repeat prescriptions and give quick access to primary care across New Zealand while offering a straightforward booking flow and clear privacy safeguards.
Key features
The app provides both telehealth and clinic appointments: you can join a scheduled video consult or book a face‑to‑face visit at one of the participating clinics. Tend surfaces the next available GP across the national network for urgent needs and allows booking of same‑day slots up to 9pm seven days a week in Auckland clinics. Test results and appointment notes appear in the patient record as soon as they are available, and repeat prescriptions can be ordered and sent to your chosen pharmacy. Secure in‑app messaging lets you send non‑urgent questions to your care team without having to wait for another appointment.
How it works: controls and progression
The booking flow is designed as a simple progression: search for a service or clinic, view available time slots, select video or in‑clinic, confirm details and complete the booking. Controls are intuitive on touch devices — clear call‑to‑action buttons, calendar pickers and step indicators guide you through each stage so you always know the next step. Video consultations open within the app, with secure audio and video streams and a persistent appointment record that stores notes and outcomes. Repeat prescription requests follow a short verification workflow and the app shows status updates as clinicians review and approve requests.
User experience and visual design
The interface favors clarity and quick access: large buttons for core actions, consistent typography for readability and a pared back colour palette that keeps clinical information prominent. Notifications keep you informed about upcoming appointments, prescription readiness and new messages, and you can customise notification preferences in settings. The app balances speed and detail so clinicians’ notes and test results are easy to scan on smaller screens while remaining comprehensive when you need to review them in full.
Progression, customization and replay value
Progression in Tend is driven by your care journey rather than levels or scores: first‑time users are guided through profile setup and a brief medical history, then recurring tasks such as booking follow‑ups, ordering repeats and checking results become faster as the app remembers your preferences and pharmacy choice. Personalisation extends to profile fields, preferred contact methods and saved clinics, which reduces friction for routine care and gives the app practical replay value as an ongoing health organiser rather than a one‑off tool.
Accessibility and offline behaviour
Tend includes accessibility considerations such as adjustable text sizes, high contrast support and compatibility with common screen readers so clinical information remains accessible to users with different needs. While live consultations require an internet connection, the app caches recently viewed appointment notes and test results for quick offline reference, and queued tasks such as prescription requests are retained until connectivity is restored. These behaviours are intended to improve usability for users who move between low and high connectivity environments.
Coverage, limitations and challenge management
The service aims to deliver fast access but has geographic and operational limits: full enrolment and in‑clinic services are currently concentrated in Auckland where clinics operate seven days until 9pm with no extra evening or weekend fees, while users outside Auckland can access nationwide online GPs as casual patients. The clinic network is small at present, so in‑person options may be limited and wait times will vary; the app helps manage expectations with estimated wait information and next‑available GP listings to reduce uncertainty when demand is high.
Development team and privacy
Tend is a registered primary care services provider that operates multiple medical centres in Auckland and provides nationwide online GP access. The team follows applicable healthcare regulations and emphasises patient privacy, secure data handling and transparent consent for data use. If you prefer casual visits without changing your usual GP or want to enrol for longer‑term care with lower fees where available, Tend supports both approaches and keeps clinical records and communications consolidated and secure.
