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You can have unlimited agents and add them to unlimited sites so they could communicate with your visitors without any limitations.
Your chat history is kept forever until you delete it.
You can customize widget appearance (position, color, icon), content of widget headers, texts and forms.
Also you can:
– add welcoming messages, chat rescuers if agents are busy or other simple or advanced triggers;
– use shortcuts (canned responses) for quick answers on common questions;
– setup Pre-chat form to ask required contact details of the visitor.
In Android app you can:
– register in tawk.to, add websites and generate widget code for them;
– receive push-notifications about new visitors on your website, new chat requests and new messages from visitors or your agent colleagues;
– monitor visitors movement on your websites and initiating chat with them;
– invite agents into tawk.to, speak with them in direct messages or group chats;
– work with tickets from users, sent to your email, or create new tickets right in the app;
– view history of your chats, convert them into tickets, copy or send chats transcript via email.
No catch. No ads. No spam. It’s truly free and always will be.